Frequently Asked Questions
What is TryBooking?
TryBooking is a do-it-yourself event management system that easily enables you to create, manage and ultimately publish events on the Internet where people can book and pay for your event. Administrative tasks like the creation of customer and standby lists, seating plans, the collection of monies etc. are all done automatically.
TryBooking is free to use. If you charge for bookings, a small booking fee will be passed directly on to the ticket holder at no cost to you. Bookings are free if payments are collected independently of TryBooking or the event itself is free.
What Events can I create using TryBooking?
Events of all kinds and any size are suitable for TryBooking. Whether it is an event without seat allocation such as a cocktail party or public lecture, or an event with seat allocation such as a school presentation night or theatre outing, you can use TryBooking to create and manage it with ease. You can even use the non-seating facility to process membership registrations for clubs and groups.
How much will it cost?
Except for a PC, internet connection and an email address it doesn't actually cost you anything to create a TryBooking account and start creating and managing your events.
What's the catch about it being free?
There is no catch. In fact we encourage you to try us out and see for yourself how easy the TryBooking site is to both create and manage your next event or to simply book an event.
How do you fund the TryBooking site / What's in it for you?
We fund the site by charging a small booking fee when you use our Credit Card payment facility, which is passed directly on to ticket holders at no cost to the Event Organiser. This additional booking fee only applies to paid events where the Event Organiser wishes to use our credit card payment system to collect payments for that event. We are more than happy for Event Organisers to collect the money independently, as long as they are aware that we do provide this facility to help manage their event more easily. There's no obligation to use our collection system but by doing so, the booking fee we collect can be used towards further developing the website to the advantage of our users.
How can I help the TryBooking site?
One way you can help us is by sending testimonials of your experiences using TryBooking. This can result in more people using the Site which means more funds for us (via the additional booking fee) to improve TryBooking to the advantage of all our users. Testimonials also act as a way for you to advertise yourselves at no cost on the TryBooking website.
Another way you may assist us is by word of mouth. Whenever you mention us to family or friends it helps to increase TryBooking's profile. Naturally there is no obligation on your part to do this but the more people we have using TryBooking, the better our ability to fund improvements to the Site.
How do I get people to book my event?
Whenever you create a new event it is given its own unique TryBooking URL (web address). To let people know about your event all you need to do is email them the link. By simply clicking on the link they'll go directly to your event web page ready for booking.
Do you offer any specials?
Yes. If you are a endorsed TCC charity we are happy to pass back to you the customer booking fee when it applies to your event in exchange for acknowledging TryBooking as a sponsor.
Will I need to register/have an account?
Only if you wish to create and manage your own Events. If you simply want to make a booking for an event you don't need any account.
Will I be sent unsolicited material/put on a mailing list?
If you create an account with TryBooking you will be asked if you wish to join our mailing list or be sent our regular newsletter. There's no obligation to be sent anything if you don't wish but you may be missing out on some exciting opportunities.
What equipment and software do I need to start using TryBooking?
Other than a PC,access to the internet and an email address, you need nothing else to actually start creating and managing events on the TryBooking Site.
Where can I get help on how to use TryBooking?
Once you enter the TryBooking website, you will be able to use our comprehensive help. We do not have a separate manual but you may print out our detailed help if you so wish for your own personal use.
How secure is the site?
TryBooking is very respectful of the privacy of all users on its Site.
Any personal information that may be used by the TryBooking Site in order to carry out its necessary functions is stored on a physically separate computer that is protected by Firewalls. The data itself is also encrypted to further reduce any risk that your information will be obtained and used by unauthorised access. We do not store your full credit card number, only the four digits is kept and this is to show you which card you have used to make the booking.
Of course, given the increasing sophistication of computer hackers, there are no absolute guarantees that our systems will never be accessed without our consent, or that our systems are impenetrable. However, you can assured that we take all reasonable measures to ensure the security of your personal information and the bookings you have made.
What are the Terms and Conditions?
Our Terms and Conditions are available by clicking on the link Terms And Conditions located at the bottom of the TryBooking home page.
How quick and easy is TryBooking to use?
Many of the things you can do on TryBooking are literally a mouse click away!
We've spent a considerable amount of time and effort to ensure TryBooking is as quick and easy as possible for you to use, whether you are creating and managing events or simply wishing to book an event.
How long does it take to register?
You only need to register if you intend to create and manage events. It doesn't take long at all to register for a TryBooking account. Just make sure you have a valid email address so we can send you the activation email you need to get started.
How are payments handled? Does TryBooking only accept credit card or also cash, cheque etc?
If an event is booked and paid for via the TryBooking website, ticket holders must supply credit card details. If the event is free or the Event Organiser decides to organise the collection of monies themselves, then tickets may be booked at no charge.
How does the credit card payment work?
Ticket holders booking and paying for an event via TryBooking must pay by credit card. Paid monies are kept in a holding account of TryBooking, so that the Event Organiser can automatically transfers the money to their own account.
What about refunds?
Any potential refunds relating to events are handled solely by the Event Organiser who creates and manages the TryBooking event. The additional booking fee which may apply to ticket holders booking for paid events via the TryBooking website is not refundable.
Can I use TryBooking to advertise other stuff?
No. You can't use TryBooking to actually advertise things other than the event you are managing. But you can put sponsor logos onto your first web page and the ticket background (watermark).
Will I get any of those annoying pop-up advertising messages on your site?
No. As we wish to make your experience with TryBooking a memorable one, we appreciate the frustration many users can experience when being faced with multiple and annoying advertising messages.
Do you have a newsletter?
Yes. When you create an account you have the option of choosing whether or not to join our newsletter group.
OK, where to next? How do I get started?
All you need do to start creating and managing your events is a TryBooking account. You can do this by going to our website's home page and selecting the option to "Create An Account". Just make sure you provide us with a valid email address so that we can activate your account. It's that easy.
If you wish to book an event but you don't know the URL, you can perform a "Search" on the TryBooking home page to find your event.
Can TryBooking be used by people with a disability?
Yes. On TryBooking, we use a program called CAPTURE that provides an audio message of the security code you need to enter if registering as an Event Organiser.
Other features include alternate text tags for all graphics that appear on the TryBooking website, in addition to keyboard shortcuts like the Alt and N keys used to select the Next option on a Wizard.
Can I create a link to your website on my blog or webpage?
Yes, no problem. In fact we encourage you to tell all your friends about TryBooking and to come check us out themselves.
I already have a website. Can I use the booking page in side my site?
Yes you can. Each event has a special URL to do this and you'll find it in the event's dashboard with instructions.
If your question has not been answered please contact us on
+61 3 9012 3460 or email us at firstname.lastname@example.org .
I used to spend more than 40 hours on the registration process. This year it took about 4 minutes!
Kristina Seymour, Kew East Basketball Club